Last updated: 5 November 2026
This Privacy Policy explains how StockBuyer UK, a trading name of The Wholesale Buyer Ltd ("we", "us", "our"), collects, uses, shares, stores and protects personal information. It applies when you visit stockbuyer.co.uk or any related website, request a valuation, sell to us, buy from us, contact us by phone, email, text, WhatsApp, social media or in person, or otherwise deal with us. We handle personal information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
By using our website or services, you acknowledge that your information will be used as described in this policy.
Who We Are
The Wholesale Buyer Ltd, trading as StockBuyer UK, is the data controller for the personal information described in this policy. Company No. 16329072, VAT No. GB512556409.
- Registered office: Unit 4 Queensway Business Centre, Swansea, SA5 4DT
- Email: info@stockbuyer.co.uk
- Phone: 0121 630 1446
Information We May Collect
Depending on how you deal with us, we may collect and process:
- Identity and contact details: name, job title, company name, postal and business addresses, email addresses and phone numbers
- Business information: company registration and VAT details, trading history, directors or owners, and details of any insolvency, liquidation, administration or closure
- Stock, vehicle and asset information: descriptions, quantities, condition, values, locations, photos, videos, invoices, stock lists, vehicle registrations, mileage, V5C or ownership documents, service history and proof of title
- Verification information: identity documents, proof of address, proof of ownership or authority to sell, and results of fraud, identity, credit, vehicle history or company checks
- Financial information: bank account details, payment records, invoices and transaction history
- Communications: emails, messages, forms, letters, call notes and, where we tell you in advance, call recordings
- Uploaded files: photos, documents and any other files you send us
- Collection and site information: access details, site contacts, loading arrangements and, where we visit your premises, photos of the stock and site
- Technical information: IP address, device and browser type, operating system, referring website, pages viewed, date and time of visits, approximate location and similar data collected through cookies and similar technologies
- Marketing information: your preferences for receiving marketing from us and how you interact with our emails and adverts
We may also receive information about you from third parties, such as Companies House, credit reference and fraud prevention agencies, vehicle history providers, insolvency practitioners, landlords, agents, introducers, marketplaces, advertising platforms, and publicly available sources.
Please only give us information about other people (for example colleagues or directors) if you have their permission to do so.
How We May Use Your Information
- To review your stock, vehicles or assets and, where suitable, prepare and send a valuation or offer
- To reply to enquiries, ask for more information, or tell you we cannot make an offer
- To verify identity, ownership and authority to sell, and to prevent and detect fraud, theft, money laundering and other crime
- To arrange inspections, collections, transport, storage and payment
- To buy, resell, auction, list or otherwise dispose of stock and assets, including through our own and partner marketplaces
- To sell stock to you, process orders and deliver goods if you buy from us
- To keep business, accounting, tax and legal records
- To manage our relationship with you, including service updates and changes to our terms
- To send you marketing about our services, where the law allows or you have agreed
- To run, secure, test, analyse and improve our website, services and advertising
- To train our staff, monitor quality and handle complaints
- To establish, exercise or defend legal claims, and to meet our legal and regulatory obligations
- In connection with any sale, merger, restructuring or transfer of all or part of our business
We do not sell your personal information to third parties for their own marketing.
Our Legal Basis For Using Your Information
- Contract: where we need it to take steps at your request before entering into a contract, or to perform a contract with you
- Legitimate interests: running, protecting and growing our business, valuing and trading stock, preventing fraud, keeping our systems secure, improving our services, and marketing to business contacts, provided your rights do not override these interests
- Legal obligation: where we must keep records, carry out checks or share information by law
- Consent: for non-essential cookies and certain marketing. You can withdraw consent at any time
- Legal claims: where we need information to establish, exercise or defend legal claims
Marketing
We may send business contacts information about our services by email, phone, text or post where the law allows, and we may send marketing to individuals where they have agreed to it. Every marketing email includes a way to unsubscribe, and you can opt out at any time by emailing info@stockbuyer.co.uk. We may also show you adverts on other websites and social media, based on your visits to our website, where you have accepted advertising cookies.
Cookies And Similar Technologies
We use essential cookies to keep the website working and secure. With your permission, we may also use analytics and advertising cookies, pixels and similar technologies, including from Google and other advertising or analytics providers, to measure how our website and adverts perform and to show relevant adverts. Non-essential cookies are only set if you click "Accept" on our cookie banner. If you click "Decline", they are not set. You can change your choice at any time using the "Cookie Settings" link at the bottom of every page, and you can block or delete cookies in your browser settings. Some features may not work properly if you block all cookies.
Who We May Share Your Information With
We may share personal information where needed for the purposes above, including with:
- Companies in the same group as The Wholesale Buyer Ltd, and related businesses such as StockMarketplace.co.uk
- Website hosting, IT, email, cloud storage, software, telephony, CRM and security providers
- Collection, transport, haulage, storage, clearance and recycling partners
- Buyers, resellers, auction houses and marketplaces, where we are selling or listing stock (we share stock details and, only where needed, limited contact or collection details)
- Fraud prevention, identity verification, credit reference and vehicle history agencies, and Companies House
- Banks, payment providers, insurers, accountants, auditors, solicitors and other professional advisers
- Insolvency practitioners, landlords, agents or introducers involved in a sale or clearance
- Advertising, analytics and social media platforms, where you have accepted cookies
- Police, HMRC, regulators, courts and other authorities, where required or permitted by law or to prevent crime
- A buyer or prospective buyer of our business or assets, or a successor organisation
Where we share information, we only share what is reasonably necessary and require service providers to keep it secure.
International Transfers
Some of our service providers may store or process information outside the UK, including in the European Economic Area and the United States. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or other lawful transfer mechanisms.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes in this policy, including to meet legal, accounting, tax, insurance and reporting requirements, and to deal with any disputes or claims. As a guide:
- Enquiries, valuations, photos and messages that do not lead to a purchase: normally up to 3 years after our last contact
- Purchase, sale, payment and verification records: normally up to 7 years, or longer if required by law
- Marketing preferences and opt-out records: for as long as needed to respect your choices
- Technical and cookie data: in line with the cookie or provider's retention period
We may keep information for longer where needed to deal with a complaint, legal claim or investigation. After this, information is securely deleted or anonymised.
Keeping Your Information Secure
We use appropriate technical and organisational measures to protect personal information, including encrypted connections (HTTPS), password-protected systems and restricted access. No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security. Please contact us straight away if you think your information has been put at risk.
Your Rights
Under UK data protection law, and subject to certain conditions and exemptions, you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to our use of your information, including for direct marketing
- Ask us to transfer your information to you or another organisation
- Withdraw consent at any time, where we rely on consent
- Not be subject to decisions based solely on automated processing that significantly affect you (we do not currently make such decisions)
To use any of these rights, email info@stockbuyer.co.uk. We may need to confirm your identity before responding. We will normally reply within one month. We may refuse or limit a request where the law allows, for example where we must keep records for legal reasons.
Complaints
If you are unhappy with how we have handled your information, please contact us first at info@stockbuyer.co.uk so we can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Third-Party Websites
Our website may link to other websites, including marketplaces, social media and partner sites. We are not responsible for their content or privacy practices, so please read their privacy policies.
Children
Our services are intended for businesses and adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their information, please contact info@stockbuyer.co.uk and we will delete it.
Changes To This Policy
We may update this Privacy Policy at any time to reflect changes in the law, our services or how we use personal information. The latest version will always be on this page with the date it was last updated, and it applies from that date.
The Wholesale Buyer Ltd · Company No. 16329072 · VAT No. GB512556409 · Unit 4 Queensway Business Centre, Swansea, SA5 4DT